FAQs
Welcome to our FAQ section! Here, we've addressed the most frequently asked questions to help provide you with quick and easy answers.
01
Shipping Policy
We ship via USPS or UPS within the United States. Global shipping is available to select countries. Free US Ground Shipping for orders over $200. For orders under $200, shipping is based on weight and will automatically tally in your cart during checkout. For upgraded shipping, please select the Priority option during checkout. It's important to note that at this time we do not currently offer free shipping outside of the United States.
02
Return Policy
Returns & exchanges accepted within 15 days. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Once your returned item has been received in it's original condition, your refund will be initiated and may take 3-7 business days to return to the original payment method (depending on your bank). To initiate a return, please contact hello@druzyportal.com. Please include your order number.
03
Location
We are currently online only, however we are based in Tallahassee, FL. If you'd like to visit us in person, we may be able to arrange that, however it's important to note we do not have a physical storefront location.
04
Consciously Sourced
We vet all vendors and verify their business practices before partnering with them, including their treatment of employees and local natural habitats, and therefore say "Consciously Sourced".
01
Shipping Policy
We ship via USPS or UPS within the United States. Global shipping is available to select countries. Free US Ground Shipping for orders over $200. For orders under $200, shipping is based on weight and will automatically tally in your cart during checkout. For upgraded shipping, please select the Priority option during checkout. It's important to note that at this time we do not currently offer free shipping outside of the United States.
02
Return Policy
Returns & exchanges accepted within 15 days. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Once your returned item has been received in it's original condition, your refund will be initiated and may take 3-7 business days to return to the original payment method (depending on your bank). To initiate a return, please contact hello@druzyportal.com. Please include your order number.
03
Location
We are currently online only, however we are based in Tallahassee, FL. If you'd like to visit us in person, we may be able to arrange that, however it's important to note we do not have a physical storefront location.
04
Consciously Sourced
We vet all vendors and verify their business practices before partnering with them, including their treatment of employees and local natural habitats, and therefore say "Consciously Sourced".